Neverbloom Posted July 14, 2016 Share Posted July 14, 2016 i think there is a way to do it but i forget how it actually told me in an email when i renewed Link to comment
Case Posted July 14, 2016 Share Posted July 14, 2016 Once you log in, click on "New Invoices". It will bring you to a screen displaying your invoice which contains your seat allocation. So my allocated seat on the Ticketmaster system and the renewal letter seem to be the same. However, it is slightly different to the seats the club has been telling me I have in their automated emails notifying that I'm due for auto-renewal. When I say slightly different, I mean the aisle number differs by 1. The row and seat numbers are the same. Hmmmm.....I hope there's no royal stuff up and I end up sitting on somebody's lap come game day. Link to comment
Neverbloom Posted July 14, 2016 Share Posted July 14, 2016 Once you log in, click on "New Invoices". It will bring you to a screen displaying your invoice which contains your seat allocation. So my allocated seat on the Ticketmaster system and the renewal letter seem to be the same. However, it is slightly different to the seats the club has been telling me I have in their automated emails notifying that I'm due for auto-renewal. When I say slightly different, I mean the aisle number differs by 1. The row and seat numbers are the same. Hmmmm.....I hope there's no royal stuff up and I end up sitting on somebody's lap come game day. thank you for the help. that sounds confusing but i am sure if you call the membership team they might help Link to comment
Edinburgh Posted July 14, 2016 Share Posted July 14, 2016 Once you log in, click on "New Invoices". It will bring you to a screen displaying your invoice which contains your seat allocation. So my allocated seat on the Ticketmaster system and the renewal letter seem to be the same. However, it is slightly different to the seats the club has been telling me I have in their automated emails notifying that I'm due for auto-renewal. When I say slightly different, I mean the aisle number differs by 1. The row and seat numbers are the same. Hmmmm.....I hope there's no royal stuff up and I end up sitting on somebody's lap come game day. thank you for the help. that sounds confusing but i am sure if you call the membership team they might help Sometimes the bay number is shown sometimes the aisle number that is closest to your seat. Eg bay 107 could be flanked by bays 106 and 107. Link to comment
DinoPresinger Posted July 15, 2016 Share Posted July 15, 2016 Does that mean we lost 6 000 members? Link to comment
Carns Posted July 15, 2016 Share Posted July 15, 2016 Does that mean we lost 6 000 members? No. Not everyone wants to be automatically debited. We would've lost some, but I doubt it's 1/3. Link to comment
Neverbloom Posted July 15, 2016 Share Posted July 15, 2016 i was auto renewing but for some reason it didnt work so i had to manually do it, might be similar for others Link to comment
marron Posted July 15, 2016 Share Posted July 15, 2016 Mine worked but with the c/c details i used to use rather than the ones I'd actually updated. Rang and fixed. But if the old details had expired and it was a common issue then a few people might have been affected. Link to comment
Case Posted July 15, 2016 Share Posted July 15, 2016 Remember the days when they updated the membership number once in a blue moon. Now we have three updates in one day. Link to comment
StringerBellend Posted July 15, 2016 Share Posted July 15, 2016 Renewed hopefully they can move the family together now Link to comment
Neverbloom Posted July 15, 2016 Share Posted July 15, 2016 12848 Renewed hopefully they can move the family together now i hope so how many in the family? Link to comment
StringerBellend Posted July 15, 2016 Share Posted July 15, 2016 12848 Renewed hopefully they can move the family together now i hope so how many in the family?we have three together and then my sister and her husband have seats a bay or two over. Hoping to put all 5 together Link to comment
luisenrique Posted July 15, 2016 Share Posted July 15, 2016 Auto renewal didn't go through cos they tried my old card even though I've got my new card set as default on there Emailed them about, should be sweet. Link to comment
Valter43 Posted July 16, 2016 Share Posted July 16, 2016 Auto renewal didn't go through cos they tried my old card even though I've got my new card set as default on there Emailed them about, should be sweet. Although the website and stuff is a bit iffy, customer service is pretty good from my experience. I called them up the other day about a few things and they fixed it up right away. Link to comment
marron Posted July 16, 2016 Share Posted July 16, 2016 Auto renewal didn't go through cos they tried my old card even though I've got my new card set as default on there Emailed them about, should be sweet. Had the same thing, they're aware of it. My old details were still active so mine went through. When I rang they fixed it straight away and refunded and recharged my new card. I did notice it before the renewal day - the old details were in the email they sent. So I emailed them about it but didn't hear anything back and it wasn't fixed obviously. I'd suggest ringing to get it sorted. Link to comment
tardotz Posted July 16, 2016 Share Posted July 16, 2016 I have 4 tickets all with auto renewal and 3 worked and 1 didn't....very strange. Link to comment
hawks2767 Posted July 16, 2016 Share Posted July 16, 2016 Awesome, I wasn't sure if it would update over the weekend. Link to comment
DinoPresinger Posted July 16, 2016 Share Posted July 16, 2016 Would like to see 18k. 20k would be a success. Link to comment
luisenrique Posted July 17, 2016 Share Posted July 17, 2016 Auto renewal didn't go through cos they tried my old card even though I've got my new card set as default on there Emailed them about, should be sweet. Had the same thing, they're aware of it. My old details were still active so mine went through. When I rang they fixed it straight away and refunded and recharged my new card. I did notice it before the renewal day - the old details were in the email they sent. So I emailed them about it but didn't hear anything back and it wasn't fixed obviously. I'd suggest ringing to get it sorted. All sorted now, no hassles Link to comment
Taurus Posted July 17, 2016 Share Posted July 17, 2016 Would like to see 18k. 20k would be a success. I'll be surprised if we get many beyond 15k Link to comment
xxBrandonxx Posted July 18, 2016 Share Posted July 18, 2016 How long do these guys take to respond to an email inquiry ? Perhaps I should just call. Link to comment
luisenrique Posted July 18, 2016 Share Posted July 18, 2016 How long do these guys take to respond to an email inquiry ? Perhaps I should just call. They didn't respond to mine, just sorted it out & then I got an official email saying I'd been renewed. Link to comment
Case Posted July 18, 2016 Share Posted July 18, 2016 How long do these guys take to respond to an email inquiry ? Perhaps I should just call. They didn't respond to mine, just sorted it out & then I got an official email saying I'd been renewed. I sent them an email about 2 weeks prior to the auto-renew date. About 4 days later I received two replies from two different staff members answering my question. Give them a buzz on the phone. I find that they are quite easy to deal with. Link to comment
Alexander Posted July 19, 2016 Share Posted July 19, 2016 They've said on Twitter that they are working through a bunch of emails at the moment. Unless your stressing out about it, give them another day or two to get back to you Link to comment
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