Access Issues

[EmMac]

Yep all goo with me, accessed abd sending this message using my home wifi

Thanks Mack appreciate your efforts 

[HillsWanderer]

Now all working correctly.

[wswnick]

All working again 

[StringerBellend]

Broken again for me same issue 

[mack]

They're looking at it again.

[wendybr]

Just came on to say the bug is back. 

 

 

[EmMac]

Yeah experiencing the issue again 😔

[Paul01]

Just up after a day of no access.

Multiple posts coming 

[wendybr]

I'm back on with my phone! 

PS I had access yesterday, until the evening.

[HillsWanderer]

Was broken last night but working again this morning.

[StringerBellend]

Working again for me too

[Paul01]

Yesterday couldn't access from phone via Optus network or Optus NBN FTTN WiFi via IPad, Android phone or laptop.

All good now. Is this an Optus problem.

[wendybr]

I think Mack said it was....at some point earlier on.

I'm with Amaysim, which is linked to Optus.

[wendybr]

 

On 19/12/2019 at 9:46 PM, mack said:

I've been doing some checking and it seems fairly certain it's an issue with Optus' DNS server timing out/blocking us (Amaysim uses Optus' network). And maybe with other DNS servers on other ISP's, although those may have been because I was using out of date server addresses.

Is anyone on Telstra or another ISP like TPG having the issue?

I'll see what I can do with Optus/Amaysim but I'm not a customer so it might not go anywhere or take time to resolve.

I would suggest users with the issue contact their providers tech support on their own to say something like "Hi, a website I use regularly, www.westsydneyfootball.com isn't working, I've been told there is a block on the DNS server that needs to be removed, can you escalate this issue to get the block removed."

^^^ This from Mack last Thurs.

[EmMac]

Yesback in via my Optus Wi-Fi 

[wendybr]

Bug's back - my mobile access has been out again since last night.  

[EmMac]

Yep unfortunately, my optus wifi won't let me connect to wsf. I am having to use my phone 4G which is Vodafone 

[mack]

Can I ask when you get the time to directly contact Optus. Considering it keeps happening, it's likely that eventually this will need to be resolved by the TIO but since I'm not an Optus customer I wouldn't be able to make a complaint.

[wendybr]

On 19/12/2019 at 9:46 PM, mack said:

I would suggest users with the issue contact their providers tech support on their own to say something like "Hi, a website I use regularly, www.westsydneyfootball.com isn't working, I've been told there is a block on the DNS server that needs to be removed, can you escalate this issue to get the block removed."

Is this still the message Mack - or do you know anything more?

I'll contact Amaysim this afternoon.

[mack]

Pretty much.

[wendybr]

OK!

[EmMac]

Ok thanks Mack 

[wendybr]

OK you OPTUS users - can you please raise the issue with them??

I had a live chat with AMAYSIM - who were helpful, but it achieved nothing. There's nothing wrong with my account, or access to the internet, which I already knew.

He said there was no block from Amaysim or OPTUS. He was a bit confused, as I am, and more or less said it wasn't an issue at their end.   

I said I'd let Mack know, and maybe contact OPTUS myself - but as a non-customer, I won't matter as much as OPTUS users, I don't imagine.

 

For me, it's been out all day - longest period ever. 

[Paul01]

The message that appeared is could not resolve IP address. 

[wendybr]

I've had access for the past few hours, for the first time since last night. It goes down for longer and longer periods of time.

[EmMac]

Back on via optus. Its so random.  Anyway it's a Christmas miracle so I'm just going with it.

[Paul01]

Just started having issues with access to the site.

Working on Samsung Galaxy Tablet 

Not working on Samsung S8 mobile phone and Apple IPad Mini

[EmMac]

Yep I'm back to my mobile Vodafone  4G 

[wswnick]

This started happening again on my Optus 4G today

[wendybr]

Happened yesterday to me.

OK today.