Wanderers 2014/15 Membership Renewal Launches Friday 18th

Why cant people acknowledge when something is wrong...and the fact that people are still waiting for their season 3 memberships is poor, by whatever standard you apply. 

 

Its not about chilling out..this is a business, and the ball has been dropped, and people are entitled to share their frustrations on this particular forum..

 

I dont think people are being irrational or unfair in their critism..simply frustrated

Alrighty - well t's a fairly quiet morning at work - so I'm gonna dissect your post.  Half being facetious, half being serious.
 

Tbh, the club has already acknowledged that the process wasn't as smooth as they anticipated.

Where was that acknowledged??
 

What else can they do? Fly there and pick them up and fly home? That's unrealistic.

Well we were in China....
 

Also, remember this was a big off season for the club - both on and off the pitch.
With the shift in management/ownership combined with the game schedule.

Fair point - but unsure as to how that would've affect the Membership department?
 

Sure, it hasn't been smooth sailing but do you buy your membership just for the hat and stickers?

Yes.  Okay, well the hat ... and the key-ring... not so much the stickers though.
 

I believe that with the new only portal, you can print your ticket(s) for games anyway.

Not everyone has printers. Plus ink's expensive as f*ck.
 

As long as you can get into the game and sit in your seat, I don't really see what all this complaining is about.

Everyone just needs to chill out.

I disagree. We pay for a service - and expect to receive the packs in a timely manner. If it was free, then we wouldn't be of a position to complain - but when we've paid for a service, it gives us the right to do so.  We're allowed to be frustrated.

 

If it was any other business or company, would you "chill out"?

 

Say, for example, you'd ordered a dress online that was coming from overseas - would you be happy with this service, waiting this long from the moment the money was taken from your account?

 

How many home games have people missed because they haven't got their pack yet?

 

 

That's missing the point completely.

 

They should've had the membership packs out BEFORE the season even started.

 

And if we didn't make the ACL Final, etc.   -  then that's TWO home games that people would've missed, and

 

 .

Getting a bit tired of the defense of amateurism. That we haven't had a home game is a hangover from last season's brilliance but it doesn't detract from a basic point. Season 2014 / 15 began some time ago and members haven't received their pack yet. Speaking on behalf of the club's administration or language to that effect detracts nought from the right to vent. How much longer does this have to continue before some cease seeing it as a first world problem or god forbid "an FC like rant".

Alrighty - well t's a fairly quiet morning at work - so I'm gonna dissect your post.  Half being facetious, half being serious.

 

Tbh, the club has already acknowledged that the process wasn't as smooth as they anticipated.

Where was that acknowledged??

 

What else can they do? Fly there and pick them up and fly home? That's unrealistic.

Well we were in China....

 

Also, remember this was a big off season for the club - both on and off the pitch.

With the shift in management/ownership combined with the game schedule.

Fair point - but unsure as to how that would've affect the Membership department?

 

Sure, it hasn't been smooth sailing but do you buy your membership just for the hat and stickers?

Yes.  Okay, well the hat ... and the key-ring... not so much the stickers though.

 

I believe that with the new only portal, you can print your ticket(s) for games anyway.

Not everyone has printers. Plus ink's expensive as f*ck.

 

As long as you can get into the game and sit in your seat, I don't really see what all this complaining is about.

 

Everyone just needs to chill out.

I disagree. We pay for a service - and expect to receive the packs in a timely manner. If it was free, then we wouldn't be of a position to complain - but when we've paid for a service, it gives us the right to do so.  We're allowed to be frustrated.

 

If it was any other business or company, would you "chill out"?

 

Say, for example, you'd ordered a dress online that was coming from overseas - would you be happy with this service, waiting this long from the moment the money was taken from your account?

I hate when my dress arrives late..and the sequins are just all wrong...

 

How many home games have people missed because they haven't got their pack yet?

 

 

And if we didn't make the ACL Final, etc.   -  then that's TWO home games that people would've missed, and

 

 

What if I told you that the club found out in Pre-season that we made the finals and thus, had to commit a large amount of effort and time organizing a continental final home game, followed by an away leg half way across the globe with players and backroom staff. 

 

Not to mention the Quarter and Semi Finals which had to involve large amounts of planning. 

 

Cut the club some slack ay.

Edited November 11, 2014 by Cazorla

lol Megan that was like 90% facetious.

 

Of course the off-season would be busy for the membership team.

- Everyone is entitled to annual leave

- The change in ownership and Lyal leaving, there would no doubt have been some changes

- Ticketing changed from Ticket to Ticketmaster

- Developing the Wanderland.com.au member portals

- I would imagine a lot of research went into finding the place to make/send out the packs

- Working out a system to 

- Developing marketing campaigns

 

Some of these are assumptions and I have no proper evidence to back this up.. However, sometimes it's as if people think things just happen without considering the amount of hard work that happens behind the scenes.

 

My black&white membership is $115. That is around the $9 mark per game. That is less than it costs to watch an NPL game.

Are membership packs really making our memberships that much more expensive? Would people still buy memberships if they didn't come with the pack?

 

IMO, the club is trying to service the members as best they can. Sure they don't get it right every time, but I think they deserve a chance to make good.

Obviously it didn't work out this season, now they know for next. They can't just pull the plug on this season's packs, they have to see it out.

If they F up again next season, then carry on with the "off with their heads" attitudes.

There's always an excuse isn't there.

 

It's an artform.

okay so seriously , if they don't arrive in time , what do we do????

okay so seriously , if they don't arrive in time , what do we do????

You can jump on the official website, log on and print off a ticket.

I'm outraged!!!!1!!1!!

 

 

Not really, just haven't posted in awhile.

 

 

 

 

And I got my pack MONTHS AGO LOLOLOLOLOLOLOLO

Edited November 11, 2014 by mack
bcos jack is a page breakin stupid dum dum head

Clearly not enough people have ventured out to Balcktown and had a good look at our facilities.

Clearly not enough people have ventured out to Balcktown and had a good look at our facilities.

What do you mean?

 

okay so seriously , if they don't arrive in time , what do we do????

You can jump on the official website, log on and print off a ticket.

 

Doesnt work if others in the family didn't receive their memberships..multiple memberships on one email are an issue..

 

Clearly not enough people have ventured out to Balcktown and had a good look at our facilities.

What do you mean?

Put it like this, it's nothing compared the Evergrande or Al Hilal facilities, everything is very simple and pretty much the bare minimum! Think shoe string budget!

 

Alrighty - well t's a fairly quiet morning at work - so I'm gonna dissect your post.  Half being facetious, half being serious.

 

Tbh, the club has already acknowledged that the process wasn't as smooth as they anticipated.

Where was that acknowledged??

 

What else can they do? Fly there and pick them up and fly home? That's unrealistic.

Well we were in China....

 

Also, remember this was a big off season for the club - both on and off the pitch.

With the shift in management/ownership combined with the game schedule.

Fair point - but unsure as to how that would've affect the Membership department?

 

Sure, it hasn't been smooth sailing but do you buy your membership just for the hat and stickers?

Yes.  Okay, well the hat ... and the key-ring... not so much the stickers though.

 

I believe that with the new only portal, you can print your ticket(s) for games anyway.

Not everyone has printers. Plus ink's expensive as f*ck.

 

As long as you can get into the game and sit in your seat, I don't really see what all this complaining is about.

 

Everyone just needs to chill out.

I disagree. We pay for a service - and expect to receive the packs in a timely manner. If it was free, then we wouldn't be of a position to complain - but when we've paid for a service, it gives us the right to do so.  We're allowed to be frustrated.

 

If it was any other business or company, would you "chill out"?

 

Say, for example, you'd ordered a dress online that was coming from overseas - would you be happy with this service, waiting this long from the moment the money was taken from your account?

I hate when my dress arrives late..and the sequins are just all wrong...

 

i hate when you are excited about having a new dress for a party and it does not arrive in time

 

i must somewhat apologise because i have been waiting for a number of things for ages, and the wanderers in this thread have been the target of most of my frustration at getting almost **** all, however it still is simply not good enough

 

Clearly not enough people have ventured out to Balcktown and had a good look at our facilities.

What do you mean?

I see people on here, that bloody wanderers family page and other social media who bitch and moan about how useless the club is from an administration perspective. Too many people think that we operate from a multi story office block with an employee count that's triple figures. There are families who are part of this club that would be bigger than the team of employees who make it run. We're not even three years old and we have experienced never before seen record growth all while being run from a shoebox office inside the grandstand of a sub par athletics venue. Might I also add that they have had to organise a 200k trip across Asia over the past few months. So to all the people who aren't satisfied, quit bitching because you haven't got your baseball cap and lanyard and have some perspective. Perhaps you could go and volunteer your services if you think you could do better.

 

 

Think shoe string budget! 

Why is that..because the bean counters dont mind having their hand out for our cash at every opportunity..

 

I feel sorry for the people on the front line like Ben in memberships..not his fault there is minimal resources..The club isnt the Salvation Army, there is plenty of cash around im sure...

 

 

 

run from a shoebox office inside the grandstand of a sub par athletics venue.

 Why..organizationally, I dont understand this..This is not a reflection of the front line staff who do their best..peoples complaints are aimed deeper..please dont get offended, because im sure everyone understands the constraints on staff..

Some of you guys are kidding yourselves (I'll let you decide who I was referring to).

 

Maybe if they got rid of all the useless shite the members is is came with the process might be smoother.

Edited November 11, 2014 by GD07

 

How many home games have people missed because they haven't got their pack yet?

 

That's missing the point completely.

 

They should've had the membership packs out BEFORE the season even started.

 

And if we didn't make the ACL Final, etc.   -  then that's TWO home games that people would've missed, and

 

 .

 

I don't think it's missing the point. Memberships are for home games after all, and no-one has missed a home game yet.

 

Is it good that it's taken this long and still isn't done? No.

 

Does it need to be improved to ensure no-one misses any home games this season and next season? Yes.

 

We did make the ACL final though so we haven't missed home games. So far.

 

If people haven't got their packs and cards before the first home game next week then the club better have a damn good system in place to ensure no-one misses out on the game.

 

 

Clearly not enough people have ventured out to Balcktown and had a good look at our facilities.

What do you mean?

I see people on here, that bloody wanderers family page and other social media who bitch and moan about how useless the club is from an administration perspective. Too many people think that we operate from a multi story office block with an employee count that's triple figures. There are families who are part of this club that would be bigger than the team of employees who make it run. We're not even three years old and we have experienced never before seen record growth all while being run from a shoebox office inside the grandstand of a sub par athletics venue. Might I also add that they have had to organise a 200k trip across Asia over the past few months. So to all the people who aren't satisfied, quit bitching because you haven't got your baseball cap and lanyard and have some perspective. Perhaps you could go and volunteer your services if you think you could do better.

 

Actually that is a good idea..I might contact the club and see if I can assist...not that I think I can do better..but I have time on my hands before Christmas

 

 

Think shoe string budget!

Why is that..because the bean counters dont mind having their hand out for our cash at every opportunity..

 

I feel sorry for the people on the front line like Ben in memberships..not his fault there is minimal resources..The club isnt the Salvation Army, there is plenty of cash around im sure...

run from a shoebox office inside the grandstand of a sub par athletics venue.

Why..organizationally, I dont understand this..This is not a reflection of the front line staff who do their best..peoples complaints are aimed deeper..please dont get offended, because im sure everyone understands the constraints on staff..

I'm not offended I'm just bewildered at how oblivious people are. What I'm trying to say is that they do a fantastic job with what they have to work with but they could do with all the help they can get so if people aren't happy, go and offer your services. I've been working with the club for about 6 months now to gain experience working with the team for my uni degree. 90% of what I do when I'm there actually has nothing to do with helping me at uni, it's volunteering. I've done things like cleaning out the washing machines in the kit room, I've collected the players luggage for them, helped with deliveries, **** I've even had to drive to IGA on one occasion to get water for the boys because the truck never arrived on time. Having seen and experienced a lot of how the club works, I don't accept people criticising them when they're punching way above their weight.

 

 

Think shoe string budget!

Why is that..because the bean counters dont mind having their hand out for our cash at every opportunity..

 

I feel sorry for the people on the front line like Ben in memberships..not his fault there is minimal resources..The club isnt the Salvation Army, there is plenty of cash around im sure...

run from a shoebox office inside the grandstand of a sub par athletics venue.

Why..organizationally, I dont understand this..This is not a reflection of the front line staff who do their best..peoples complaints are aimed deeper..please dont get offended, because im sure everyone understands the constraints on staff..

I'm not offended I'm just bewildered at how oblivious people are. What I'm trying to say is that they do a fantastic job with what they have to work with but they could do with all the help they can get so if people aren't happy, go and offer your services. I've been working with the club for about 6 months now to gain experience working with the team for my uni degree. 90% of what I do when I'm there actually has nothing to do with helping me at uni, it's volunteering. I've done things like cleaning out the washing machines in the kit room, I've collected the players luggage for them, helped with deliveries, **** I've even had to drive to IGA on one occasion to get water for the boys because the truck never arrived on time. Having seen and experienced a lot of how the club works, I don't accept people criticising them when they're punching way above their weight.

 

No doubt that goes on, and yes people on the outside of any organisation would be amazed at what goes on...I wasnt kidding about contacting the club to see if I can do anything such as you have done..Im waiting for a Uni placement next year and I have nothing in the meantime..

 

Mate I worked in a busy emergency department for 25 years..I know all about getting the blame for deeper systemic problems..

 

 

 

Think shoe string budget! 

Why is that..because the bean counters dont mind having their hand out for our cash at every opportunity..

 

I feel sorry for the people on the front line like Ben in memberships..not his fault there is minimal resources..The club isnt the Salvation Army, there is plenty of cash around im sure...

 

 

 

run from a shoebox office inside the grandstand of a sub par athletics venue.

 Why..organizationally, I dont understand this..This is not a reflection of the front line staff who do their best..peoples complaints are aimed deeper..please dont get offended, because im sure everyone understands the constraints on staff..

 

 

Very true... but this is the kind of ***** that happens when you send the membership packing and delivery offshore.

 

There is a massive difference between popping down a corridor to check on if there are any distributions issues or calling China and getting the 'wei' response followed by another 'wei' and then a hang up, anyone who has had to deal with China in their line of business will have had this hundreds of times!

 

Before if you didn't get your membership things you could collect it easily enough, I think they had collections points outside the ground last year.

 

Also all we really ***** need is that membership card, not all the shite that goes with it, and those little cards could easily just be done here,

Edited November 11, 2014 by WSWBoro

 

 

How many home games have people missed because they haven't got their pack yet?

 

 

That's missing the point completely.

 

They should've had the membership packs out BEFORE the season even started.

 

And if we didn't make the ACL Final, etc.   -  then that's TWO home games that people would've missed, and

 

 .

I don't think it's missing the point. Memberships are for home games after all, and no-one has missed a home game yet.

 

Is it good that it's taken this long and still isn't done? No.

 

Does it need to be improved to ensure no-one misses any home games this season and next season? Yes.

 

We did make the ACL final though so we haven't missed home games. So far.

 

If people haven't got their packs and cards before the first home game next week then the club better have a damn good system in place to ensure no-one misses out on the game.

Lesson for next year? Get into the ACL finals more often so to create more time before our home games

Is it good that it's taken this long and still isn't done? No.

 

Does it need to be improved to ensure no-one misses any home games this season and next season? Yes.

 

 

 

 

 

Think shoe string budget!

Why is that..because the bean counters dont mind having their hand out for our cash at every opportunity..

I feel sorry for the people on the front line like Ben in memberships..not his fault there is minimal resources..The club isnt the Salvation Army, there is plenty of cash around im sure...

run from a shoebox office inside the grandstand of a sub par athletics venue.

Why..organizationally, I dont understand this..This is not a reflection of the front line staff who do their best..peoples complaints are aimed deeper..please dont get offended, because im sure everyone understands the constraints on staff..

I'm not offended I'm just bewildered at how oblivious people are. What I'm trying to say is that they do a fantastic job with what they have to work with but they could do with all the help they can get so if people aren't happy, go and offer your services. I've been working with the club for about 6 months now to gain experience working with the team for my uni degree. 90% of what I do when I'm there actually has nothing to do with helping me at uni, it's volunteering. I've done things like cleaning out the washing machines in the kit room, I've collected the players luggage for them, helped with deliveries, **** I've even had to drive to IGA on one occasion to get water for the boys because the truck never arrived on time. Having seen and experienced a lot of how the club works, I don't accept people criticising them when they're punching way above their weight.

That's fine. But don't for a minute think that it's only Wanderers HQ that has to deal with impossible deadlines and are short of staff.

 

Frankly it's the norm.

 

 

That's fine. But don't for a minute think that it's only Wanderers HQ that has to deal with impossible deadlines and are short of staff.

 

Frankly it's the norm. 

My question remains why...profits over people?..Am I misguided in my perception that cash is being made but not spent..

Megan, yes the club was in china, but the way they got treated, do you seriously trust that they could have gone to whatever part of china and return safely?

Switching focus onto another issue.. 

I don't bloody want half the crap they put in the membership pack. Perhaps when we're renewing there should be an option so that we can choose what we want. It's a big waste of money when multiplied by 17k people

Switching focus onto another issue.. 

 

I don't bloody want half the crap they put in the membership pack. Perhaps when we're renewing there should be an option so that we can choose what we want. It's a big waste of money when multiplied by 17k people

 

Membership card is all I need and would drive anywhere in Sydney to pick it up myself if I could.